Frequently Asked Questions

What is PCI compliance?

The Payment Card Industry (PCI) Data Security Standard (DSS) is a set of security standards designed to ensure that all companies and organizations that accept, process, store, or transmit credit card information maintain a secure environment. Transactions that meet PCI standards are said to be PCI compliant.

What is an ACH payment?

ACH stands for Automated Clearing House. The ACH Network facilitates the movement of money from one bank account to another via direct deposits and direct withdrawals. For churches and nonprofits, an ACH payment is typically a direct transfer from the donor’s bank account to your bank account.

I had a transaction that was declined – what should I do now?

When a transaction is declined it means that the attempted payment was not successful. There are many reasons for this, including a lack of funds in the donor’s account or the donor’s account being over its assigned credit level. When a card is declined, you can try rerunning the transaction in case a mistake was made, but most often the original response is accurate. Since the decline response comes from the bank that issued the card, the donor should contact their issuing bank for more information.

What is a chargeback?

A chargeback occurs with one of your donors disputes a transaction and the result is a reversal of funds. Chargebacks are a fraud protection device for the donor, but can lead to surprises to the church or nonprofit.

How quickly are funds deposited?

Funds are deposited to your bank account within 2-3 business days. So if a donation is processed on Monday, you should receive those funds in your bank account no later than Thursday.

Do donors receive receipts?

Yes they do. As soon as a person makes a donation via GIVE BACK GATEWAY they receive an automatic email containing all the details of their donation. In addition, donors can track all their donations via the Dashboards in their GIVE BACK GATEWAY accounts.

Does GIVE BACK GATEWAY track donations across church campuses?

You can configure GIVE BACK GATEWAY for multiple campuses and locations within a single account. Donors choose which location to which they want to give and you can track donations by location.

Can we integrate GIVE BACK GATEWAY with our church management software?

GIVE BACK GATEWAY integrates with most major CMS systems. Contact us for more details.

Does GIVE BACK GATEWAY work with my accounting software?

GIVE BACK GATEWAY lets you export a CSV file that you can import into your accounting software.

Can you help present GIVE BACK GATEWAY to our leadership?

Yes, we’re glad to help your leadership understand how GIVE BACK GATEWAY can grow your organization’s digital giving. One of our advisors will work with you to determine the best way to convince your leadership of the benefits offered by GIVE BACK GATEWAY.